Information We Collect

1. Personal Identification Information

Depending on your interaction with us, we may collect information such as:

• Name (including given name, family name, middle names, and honorifics).
• Contact information (email, phone number, postal address).
• Company or organization details.
• Job title or role.
• Communication preferences.
• Any other information you provide directly in forms, emails, contacts, or inquiries.

2. Interaction and Usage Data

We may collect:

• Information about your device and browser.
• IP address and location data.
• Site navigation data (pages visited, click paths, session duration).
• Referring URLs and interaction logs.

3. Automatically Collected Data

We use cookies and similar technologies to collect:

• Technical device identifiers.
• Browser and operating system information.
• Analytics and performance metrics.
• Interaction patterns to improve user experience.

You can manage cookies via your browser settings, although blocking some cookies may limit website functionality.

How We Use Your Personal Information

We process personal information for legitimate business purposes, including:

1. To Provide Products and Services

• Responding to inquiries and requests.
• Managing accounts and customer relationships.
• Delivering products, quotations, services, and support.

2. For Business Operations

• Contract fulfillment and service delivery.
• Supplier and partner coordination.
• Billing, invoicing, and transaction processing.

3. Analytics, Security, and Improvement

• Improving our website and services.
• Monitoring usage trends.
• Detecting and preventing fraud, abuse, and security incidents.

4. Marketing and Communication

• Share relevant updates about products and services.
• Provide informational newsletters or offers (where consent is obtained).
• Customize the experience based on your preferences.

Legal Basis for Processing (Where Applicable)

When required under laws such as the EU GDPR, we process personal information based on one or more of the following:

• Consent: Where you have opted in.
• Contractual necessity: To fulfill obligations to you.
• Legal compliance: To meet legal and regulatory requirements.
• Legitimate interest: For internal operations, security, improvement, and analytics.

Data Sharing and Disclosure

1. Service Providers

We may share personal information with trusted third parties that assist us with:

• Website hosting and maintenance.
• Analytics and performance tools.
• Customer support systems.
• Billing and payment partners.

These entities are contractually bound to keep data confidential and secure.

2. Legal and Regulatory Authorities

We may disclose personal information as required by law, such as:

• To comply with legal obligations.
• To respond to lawful requests by public authorities.
• To protect rights, safety, or security.

3. Business Transfers and Corporate Activities

In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred in connection with such activities.

Epic Elevators does not sell your personal data.

Data Retention

We retain personal information only as long as necessary for:

• The purpose for which it was collected.
• Fulfillment of contractual or legal obligations.
• Compliance with applicable data retention laws.

Once retention is no longer necessary, data will be deleted or anonymized securely.

Your Data Rights

Where applicable, depending on your jurisdiction (for example, under GDPR), you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete data.
• Delete your data.
• Restrict or object to certain data processing.
• Withdraw consent where processing is based on consent.
• Portability of personal information.

To exercise your rights, contact us as set out below. We may take reasonable steps to verify your identity before processing these requests.

Cookies and Tracking Technologies

We use cookies and similar tools to:

• Facilitate basic site functionality.
• Remember user preferences.
• Understand site usage and performance.
• Improve user experience.

Cookies can be managed via browser settings. For details on types of cookies and how they are used, please refer to our Cookie Policy section or cookie banner.

Security of Your Personal Information

We use appropriate administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or destruction. This includes encryption, access controls, secure servers, monitoring, and security reviews.

However, no data transmission over the internet can be guaranteed to be 100% secure.

Links to Third-Party Websites

Our website may contain links to third-party sites that are not controlled by Epic Elevators. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of those sites.

Children's Privacy

Our services and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a child under 13, we will delete it.

Updates to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top will be revised accordingly. We recommend reviewing this policy periodically.

Contact Information

If you have questions, requests, or concerns about this Privacy Policy or your personal data, you may contact: